Marley_Ring wrote:
Sorry to hear about these concerns Trekcycler. This is not the experience we intend and can assure you our support team is willing to assist further if needed. The Snapshot feature should be available on all devices soon, as stated in our help center article. Feel free to uninstall and reinstall the app on your mobile device, as well as keep an eye out for any updates.
As we value your feedback, I’ve delivered this to the appropriate teams for review. At this time, I do recommend reaching out to support as the concerns you have are more in-depth and best resolved with our support team.
Note the OP purchased this device in December of 2019 and then Ring sent a replacement unit (so 2 new units). How is that not considered a new device per the excerpt from the help center article (below) that you referenced:
" Note: This feature is currently available on new device setups. Access to this feature will be available for existing devices soon."