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Ph troubles

BW
New Neighbor

Ph troubles

My neighbor sends me ring videos via text from his oudoor motion light. I use to be able to open and watch and now does not open. Is this a android ph issue or something in the setting on the App or in my ring acct setting? 

4 REPLIES 4
Community Moderator

Re: Ph troubles

Hello @BW, thank you for joining the Community! 

 

To confirm are links that a neighbor sent you from their Ring device are not opening for you anymore or are videos in the Neighbors app not playing anymore? 

BW
New Neighbor

Re: Ph troubles

Yes , I am unable to open links that a neighbor texts me from his ring devise.
BW
New Neighbor

Re: Ph troubles

Yes , I am unable to open links that a neighbor texts me from his ring devise.
Highlighted
Community Moderator

Re: Ph troubles

Hi @BW, is there an error message when you click the link? If so, please share it here. Would you also be able to share one of the links in your response so I can try it myself as well?

 

Thank you!