@A_D_W495 Thank you for that information and for walking through those troubleshooting steps. A reset and a new setup are pretty critical troubleshooting steps whenever something isn’t working properly. Since the option is still not appearing for you, it may be best if you reach out to our support team directly so they can take a closer look at this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. 