Hi @Grimskull_2008, @GuiPerPT and fellow neighbors! I noticed in a recent post you were experiencing an audio 'screech' with your OnePlus 7 phone. Are you still experiencing this? If so, can you please answer the questions below. We have a team member looking into this for you!
Thank you so much for your assistance on this!
Quick note, I was able to reproduce a similar issue on my phone with a completely different app.
Whenever I enable the live speaker (2 way audio on), WITHOUT the noise cancellation setting enabled, I get a horrible screech coming out of the speaker. By enabling the noise cancellation everything works as intended. Pretty confident this must be related.
Small update from the latest App version (3.19.1)
No audio screech anymore! Cannot recreate the screech. Still, it doesn't work as intended
Upon activating live view, and turning on speaker and mic, the following happens:
Nice to see some progress on this issue.
I have the same problem with my OnePlus 7 (non pro version) and Ring Doorbell Pro.
Gives horrible loud robotic distorted sound when the mic is enabled in live view either from the Full Ring app or the Rapid Ring app.
Works perfectly fine though from my wifes Google Pixel 3a and my Windows Laptop with the Windows Store Ring app.
Obviously a problem with Ring compatibility with the OnePlus 7.
I am very keen to get this fixed ASAP obviously as my phone is the primary interface when I'm away from home.
Please let me know how I can help to troubleshoot and resolve the problem.
Same problem here. Last week i contacted support with this issue. Still not resolved.
Can only speak when i mute the speaker option in the ring.
Does this screech happen to all video or only live view?
How frequently does this happen?
Do you have any video examples? By chance, do you have a video example from a different device?
Yes but not for public.
Is this on the Ring App or Rapid Ring App?
Have you reached out to support for any troubleshooting?
From your experience, is the screech coming from the phone or doorbell speaker?
Dont know. I hear the screech out of the doorbell. But i think is comming from the app.
Thank you neighbors -- I have sent all this information to the team. They are investigating and looking into the concerns you have posted. Trust me, I am following up with them and will ask for further information if necessary. I appreciate your patience and will let you know when I hear from the team with any updates. Thank you!
I am having the same issue with oneplus 7 I have spoken to ring via chat and rang the helpdesk spent nearly 3 hrs uninstalling / installing app resetting ring, checked wiring, rebooted router checked wifi setting I have even factory rest phone still the same. weird thing is Son has Oneplus 7 Pro and it works fine, wife has Samsung J3 and works fine. Helpdesk contact advised she was stumped by this issue, i even added helpdesk contact to the ring and spoke clear from UK to Arizona I have asked if they can conect me to a ring in their test laborotory as surely they must have one to replicate the problem so fustrated now any help to resolve the issue would be appreciated Can someone suggest anything?