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OnePlus 7 Audio

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Community Manager

OnePlus 7 Audio

Hi  @Grimskull_2008@GuiPerPT  and fellow neighbors! I noticed in a recent post you were experiencing an audio 'screech' with your OnePlus 7 phone. Are you still experiencing this? If so, can you please answer the questions below. We have a team member looking into this for you! 

 

  • Does this screech happen to all video or only live view?
  • How frequently does this happen?
  • Do you have any video examples? By chance, do you have a video example from a different device? 
  • Is this on the Ring App or Rapid Ring App?
  • Have you reached out to support for any troubleshooting?
  • From your experience, is the screech coming from the phone or doorbell speaker? 

Thank you so much for your assistance on this! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
27 REPLIES 27
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New Neighbor

Re: OnePlus 7 Audio

Does this screech happen to all video or only live view? All video.
How frequently does this happen? All the time.
Do you have any video examples? By chance, do you have a video example from a different device? Yes I do, I sent it via Facebook messenger to your support team.
Is this on the Ring App or Rapid Ring App? Both of them.
Have you reached out to support for any troubleshooting? Yes I have.
From your experience, is the screech coming from the phone or doorbell speaker? Doorbell speaker.
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New Neighbor

Re: OnePlus 7 Audio

  • Does this screech happen to all video or only live view? -> Any video when 2-way audio is enabled (live view, replying to rings, etc)
  • How frequently does this happen? Any time both speaker and microphone are enabled AT THE SAME TIME. I can manage to speak with people on the doorbell by enabling one OR the other independently (toggling the mic to speak, turning it off and then speaker to hear), but anytime both mic and speaker are enabled, either screeching or silence happens (usually it's screeching). 
  • Do you have any video examples? By chance, do you have a video example from a different device? Not from a different device, but if needed I can make one. https://ring.com/share/6742725808638857128
  • Is this on the Ring App or Rapid Ring App? In both the same thing happens.
  • Have you reached out to support for any troubleshooting? Yes, no luck. Typical reset, try this, try that. I have two other devices (OnePlus 3T and Motorola Moto G1) and no issues from those devices, 2-way audio works as intended. It was kind of a waste of time with support, honestly
  • From your experience, is the screech coming from the phone or doorbell speaker? Definitely doorbell, no doubts. From the phone, there is no sound coming. 

Quick note, I was able to reproduce a similar issue on my phone with a completely different app. 

Whenever I enable the live speaker (2 way audio on), WITHOUT the noise cancellation setting enabled, I get a horrible screech coming out of the speaker. By enabling the noise cancellation everything works as intended. Pretty confident this must be related. 

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New Neighbor

Re: OnePlus 7 Audio

Small update from the latest App version (3.19.1)

 

No audio screech anymore! Cannot recreate the screech. Still, it doesn't work as intended

 

Upon activating live view, and turning on speaker and mic, the following happens:

  • Doorbell cannot hear the audio coming from the Oneplus 7
  • Phone does get the audio from the OnePlus 7
  • Doorbell echoes.  When standing by the doorbell, whatever is said on the doorbell is echoed and I hear myself (even if the sound doesn't get output on the phone). 

Nice to see some progress on this issue. 

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New Neighbor

Re: OnePlus 7 Audio

I have the same problem with my OnePlus 7 (non pro version) and Ring Doorbell Pro. 

Gives horrible loud robotic distorted sound when the mic is enabled in live view either from the Full Ring app or the Rapid Ring app.

Works perfectly fine though from my wifes Google Pixel 3a and my Windows Laptop with the Windows Store Ring app.

Obviously a problem with Ring compatibility with the OnePlus 7.

I am very keen to get this fixed ASAP obviously as my phone is the primary interface when I'm away from home.

Please let me know how I can help to troubleshoot and resolve the problem.

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New Neighbor

Re: OnePlus 7 Audio

Same problem here. Last week i contacted support with this issue. Still not resolved. 

 

Can only speak when i mute the speaker option in the ring. 

 

 

 

Does this screech happen to all video or only live view?
Live view


How frequently does this happen?
Every time

Do you have any video examples? By chance, do you have a video example from a different device?
Yes but not for public.

Is this on the Ring App or Rapid Ring App?
Ring app

Have you reached out to support for any troubleshooting?
Last week

From your experience, is the screech coming from the phone or doorbell speaker?
Dont know. I hear the screech out of the doorbell. But i think is comming from the app.

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New Neighbor

Re: OnePlus 7 Audio

I have the same issue on my OnePlus 7. My iPad and my wife's iPhone work fine.

Does this screech happen to all video or only live view?
Live view


How frequently does this happen?
Every time

Do you have any video examples? By chance, do you have a video example from a different device?
I can record one if requested

Is this on the Ring App or Rapid Ring App?
Ring app

Have you reached out to support for any troubleshooting?
No

From your experience, is the screech coming from the phone or doorbell speaker?
I think is comming from the app.
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Community Manager

Re: OnePlus 7 Audio

Thank you neighbors -- I have sent all this information to the team. They are investigating and looking into the concerns you have posted. Trust me, I am following up with them and will ask for further information if necessary. I appreciate your patience and will let you know when I hear from the team with any updates. Thank you! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor

Re: OnePlus 7 Audio

I sent a recording to your team too last week. Obviously they have enough data. Taking through a Samsung 8 was fine. Not a note 10.
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New Neighbor

Re: OnePlus 7 Audio

I am having the same issue with oneplus 7 I have spoken to ring via chat and rang the helpdesk spent nearly 3 hrs uninstalling / installing app resetting ring, checked wiring,  rebooted router checked wifi setting I have even factory rest phone still the same. weird thing is Son has Oneplus 7 Pro and it works fine, wife has Samsung J3 and works fine. Helpdesk contact advised she was stumped by this issue, i even added helpdesk contact to the ring and spoke clear from UK to Arizona  I have asked if they can conect me to a ring in their test laborotory as surely they must have one to replicate the problem so fustrated now any help to resolve the issue would be appreciated Can someone suggest anything?

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