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Notifications stopped. How to get them back?

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New Neighbor

Notifications stopped. How to get them back?

All of a sudden a couple of weeks ago I quit getting a chime notification of an event.  Wife has same phone, app, and privildges and she still gets hers.  How to fix?

4 REPLIES 4
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Community Manager

Re: Notifications stopped. How to get them back?

Good question @JoeGiul. The best first step would be to unistall and reinstall the Ring app to ensure it is up to date, and no permissions changed on the mobile device. I recommend also checking in app ring/ motion alerts toggles, as well as Motion Snooze or Scheduling settings are not enabled. Please let me know if this helps Smiley Happy



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New Neighbor

Re: Notifications stopped. How to get them back?

Thanks I alreafy checked the toggles.  If I delete the app will I have to reconnect to all five of devices?  Some of them are only accessable by ladder.

Community Manager

Re: Notifications stopped. How to get them back?

Nope! Just uninstall and reinstall and log back into your account. Everything should remain the same Smiley Happy

New Neighbor

Re: Notifications stopped. How to get them back?

That worked great.  Nice to know a reinstall does not require a new set up.  I guess all the metadata is stored in the cloud. 

 

Thanks you.