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Notification volume uses ringtone volume

New Neighbor II

Notification volume uses ringtone volume

On android oreo, any notification on my ring app comes through my phone at the volume level my ringtone is set to. 

 

For example, if my ringtone is set to full volume (100%) and notifications set to low (10%) my ring alerts will blast my phone at full volume, regardless of the fact that everywhere in the settings (both android system and inside ring app) refer to these alerts as “notifications” 

 

On the other hand, if my ringtone is set to low (10%) and my notifications on full (100%) I will barely hear the notifications.

 

this does not happen on my older Note5 running the latest version of android Nougat 7.0 August 2018 patch

6 REPLIES 6
New Neighbor III

Re: Notification volume uses ringtone volume

Ring live view is a video call, so the notifications are technically ringtones, and in Oreo+, the system treats video calls as well as notifications differently. I really dislike having the notifications go through the ringtone channel too, especially since many phones have escalating volume with the ringtone that doesn't apply to the notifications, and can't be turned off (thanks Moto), making many notifications almost useless. But the OS is treating it as an incoming phone (video) call, so that's why it's ringing not notifying, so to speak.
New Neighbor II

Re: Notification volume uses ringtone volume


@abqnm wrote:
Ring live view is a video call, so the notifications are technically ringtones, and in Oreo+, the system treats video calls as well as notifications differently. I really dislike having the notifications go through the ringtone channel too, especially since many phones have escalating volume with the ringtone that doesn't apply to the notifications, and can't be turned off (thanks Moto), making many notifications almost useless. But the OS is treating it as an incoming phone (video) call, so that's why it's ringing not notifying, so to speak.

Very well explained, thank you! This makes so much sense, but now I wonder if they can pinpoint how to separate to the notification channel

New Neighbor III

Re: Notification volume uses ringtone volume


@TechGuy42 wrote:

@abqnm wrote:
Ring live view is a video call, so the notifications are technically ringtones, and in Oreo+, the system treats video calls as well as notifications differently. I really dislike having the notifications go through the ringtone channel too, especially since many phones have escalating volume with the ringtone that doesn't apply to the notifications, and can't be turned off (thanks Moto), making many notifications almost useless. But the OS is treating it as an incoming phone (video) call, so that's why it's ringing not notifying, so to speak.

Very well explained, thank you! This makes so much sense, but now I wonder if they can pinpoint how to separate to the notification channel


This would likely be something for the app developers, so hopefully one of the Ring community team members can forward the feedback on. It would definitely improve user experience if it used the notification channel for alerts. But I don't know if it's possible to switch without changing it so it doesn't act as a video call.

 

But the notifications could use some updates anyway, like maybe a thumbnail of the image that triggered the event which you'd normally see when you open the app, briefly, before the app overwrites it with a new refreshed image because you opened the app. That would be so enormously useful.

 

Anyway, sorry I can't offer a fix, but could at least explain it for you, and hopefully this will draw the attention of a community team member who can pass it along. Cheers! 

Community Moderator

Re: Notification volume uses ringtone volume

Hi neighbors! Thank you for breaking this down into details for us and sharing your preferences in the Community. I have taken this information to the team and they are taking a deeper look at this. 

New Neighbor III

Re: Notification volume uses ringtone volume


@Riley_Ring wrote:

Hi neighbors! Thank you for breaking this down into details for us and sharing your preferences in the Community. I have taken this information to the team and they are taking a deeper look at this. 


Thanks! 

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New Neighbor II

Re: Notification volume uses ringtone volume

Thank you Riley!