No live view and stuck on activating device

Are you using an iOS device or android?

I am using iOS.

Same here. I am hearng it’s a transcribe issue, can’t help unless your at the device. Packet loss (whatever that means) My screen door (really, you mean the same door that’s been there for a year without issue) blah blah blah…

Seriously, I got this so I can monitor whats happening when I am NOT home. Totally WASTE OF MONEY. They have gone so far down hill since they started. I am BEYOND frustrated.

There’s good and bad to Ring right??? I see so many neighborhood issues I want to check in more frequently, but can’t. Maybe not knowing what’s happening is better? :frowning:

Seriously considering cancelling the service.

4 Likes

Same here. I am hearng it’s a transcribe issue, can’t help unless your at the device. Packet loss (whatever that means) My screen door (really, you mean the same door that’s been there for a year without issue)

Seriously, I got this so I can monitor whats happening when I am NOT home. Totally WASTE OF MONEY. They have gone so far down hill since they started. I am BEYOND frustrated.

There’s good and bad to Ring right??? I see so many neighborhood issues I want to check in more frequently, but can’t. Maybe not knowing what’s happening is better?

Seriously considering cancelling the service.

3 Likes

Ring: you guys need to address this issue with the live view…this is defeating the purpose of having a video doorbell if you can’t view…PLEASE FIX THIS ISSUE

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I am having the same issues with this device. Any help?

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Same problem on ios. Thinking of starting a class action lawsuit. Sick of the constant issues this device does not work as advertised and the bs excuses are not the problem. The problem is their system is junk and they refuse to fix it.

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Same problem. IoS Ring app not loading Live View. Stuck on “Activating Device…” Also a lot more periods where it says “This footage is unavailable.” I don’t get it. Totally defeating the purpose. I was considering buying more Ring products but not likely after this.

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Same problem here. “This footage is unavailable”. It started about midnight on 9/30. No recordings or time lapse photos since then.

Arrgh
On the trial. Cannot see me paying at this rate!

Everyone. Check the Ring status first. They are having issues today. Always check it first.
You can see it here.
https://status.ring.com/

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The only thing that has changed on my end is upgrading my phone to iOS14, how can they blame everything but the app on this.

My network didn’t suddenly degrade when i upgraded to iOS14.

I haven’t been able to use my ring for days, i’m looking at the return policy now, i haven’t had mine that long.

Mine too this sucks. I live 15 miles away from my primary property and I can’t watch it

Same here…no live view, or maybe 1-3% of the time successful. A joke on my iPhone. And of course right after I purchased a yearly plan. What a waste.

Just wanted to update the group. After many tries troubleshooting, I decided to buy a chime pro and put it halfway between router and ring. It fixed the problem. My WiFi signal was not bad, so I’m a little perplexed, but glad it worked out.

Problem with live view stuck on activating device. However, my other ring camera working perfectly. Can you please help me to get the ring camera back working.

I just bought a batter operated camera (no doorbell) and face the same issue that it will NOT activate and show live video. It just keeps trying to activate but doesn’t get there. I re-booted the device and checked my wifi speed and iOS version. All is fine.

Is there a real solution to this besides “try everything in the world” ? Seems unstable if you have to throw the kitchen sink of ideas at the problem.

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We are facing the same issue with the ring door camera. Have follow instructions in here and still does not work. https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router

All, I am extremely technical and I can assure you this has nothing to do with poor signal quality or Wifi channel etc. as is quickly suggested. My Mesh access point is right on the other side of a window and literally 5 feet line of sight from the Ring doorbell. I get the spinning wheen of death each and every time there is activity. Please fix this problem.

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I went through all the port forwarding suggested and still cannot open the Live View. It says “Activating Device” with the blue wheel spinning. I’ll be looking for a new company and leaving Ring/canceling service.

1 Like