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New device not showing up in shared devices

SOLVED
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New Neighbor

Re: New device not showing up in shared devices

Removing from the light group worked.  Thank you so very much.

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New Neighbor

Re: New device not showing up in shared devices

Thanks for the tip. Removing from light group worked for me. Sounds like yet another bug in the Ring system. Hope they have this logged somewhere and get it fixed soon so other users don’t encounter this.
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New Neighbor

Re: New device not showing up in shared devices

I contacted customer support regarding the issue and they said they are aware of it and should have a fix soon. Another workaround I found was after you share it with lights groups turned off, you can then add back the light groups and it does not remove the shared users access. I tested this and it works. You won’t see the shared cameras if you go into shared users, but I can live with that for the meantime. If you need to remove access, you need to first remove the light group and then you can see the device in shared users.
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New Neighbor

Easy fix

I missed it at first because the ring guide to set up shared user doesnt state that after you set it up, to see the other person camera you need to change the location at the top of your dashboard view.
Ring peeps, please add this to the instructions. I received the shared user invite and went to my ring and couldn't see their cam until i realized i had to change the location at the top of the dashboard veiw.
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New Neighbor

Re: New device not showing up in shared devices

I had the same problem.  Was previously sharing the Doorbell fine, but after adding a security camera could not get it to show up on the shared person's account.  Ultimately, I uninstalled the app on the other person's phone.  Then in my Account I went to Control Center, Shared Users, Manage.  Then I removed the shared user.  I then sent them another invitation to register with both Ring devices checked.  Theoretically, this might've worked if I had just checked the camera (Doorbell was already checked) but I figured it was better to start from scratch.  Then I re-installed the app & both devices were showing up.  Hope that helps!

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New Neighbor

Re: New device not showing up in shared devices

I just had this issue on the app, but after about an hour of playing with the app I found the solution (at least for me). At the very top of the app (above the modes) in the middle there should be your Location with a drop down button (I have it saved as Home). If you click that drop down, it'll show you all the locations on your account. If by chance you installed the new item under a new location, you'll have to click on that location to see the camera. I unistalled the device, and reinstalled it using my same location (Home) and now I can see both my cameras without any issues. 

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New Neighbor

Re: New device not showing up in shared devices

Just when we needed the remote access whilst away fora few days, to stickup cam it decided to go offline!  The only way to re-instate it was to start over and give it a new name.

 

THEN although it showed my wife as a shared user her app wanted her to install the camera.  Your solution to uninstall and reinstall the app on her tablet worked.  Thanks!

 

What unnecessarily complex software.