Sorry to hear about this ongoing concern, neighbors. We’ve shared your experiences and feedback with the team for further investigation. If you have not already tried to, please uninstall reinstall the Ring application, and ensure location permissions are enabled.
If the concern persists, please try the following steps:
- Start a new set up to create a new location.
- When the new location is created, exit setup.
- Confirm that the new location that was just created is correct in the Neighbors portion of the app (if not repeat prior step).
- Move devices to the new location by going into the Ring device’s settings, and changing the location.
- Remove the old location.
This should add the proper location successfully, and help with removing the old location. If the old location remains, I recommend toggling off that location notification by opening the main menu in the Ring app, selecting “Neighbors”, tap settings cog (top right), and altering the Alert Preferences.
I have accepted this post as a solution. While we are aware of this concern and are investigating it further, this is a helpful way for other neighbors that come into this thread to try the troubleshooting steps recommended. Additionally, this is to help engage our neighbors to provide us more examples to pass on to our team.