Hi @Jannelly96. Can you please let us know which model of Ring Camera or Doorbell you have? Additionally, are you trying to access the Live View or are you trying to access a previously recorded event? You’ll need to ensure you have a Ring Protect plan in place in order to view recordings of previous events. I’d be happy to help once I have a bit more information on what you’re experiencing, so feel free to attach screenshots as well if that helps. 