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Motion detection notices but no sound alert happens

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New Neighbor

Motion detection notices but no sound alert happens

In my Device Settings/Alert Settings/App Alert Tones/Motion, I have a Sound selected and the Volume is up. When on the screen, if I change the Volume, the tone samples for that volume level.

But in real life, when a motion happens, I only get the Drop Down message alert on the iPhone, but no sound alert. 

The Ring is recognizing motion, and providing an alert, just not an audible one.

I've tried restarting the phone, logging out, then logging back in, yet no change.

ideas?

8 REPLIES 8
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Community Manager

Re: Motion detection notices but no sound alert happens

Hi @RAmeeti. You will need to ensure that you do not have your phone put in on silent (the small switch on the left side) and that it is not in Do Not Disturb. This will prevent the sound from coming through. Additionally, you will need to make sure your ringer and volume is turned up on your phone as well. If you've checked all these off your list, and the sound is still not playing, you may need to refresh the app altogether.

 

To do this, you will remove the Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the app. Once you reinstall the app, make sure you have all sounds turned up, log into the app, allow notifications, and then test to see if the sound comes up. Hope this helps! 



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New Neighbor

Re: Motion detection notices but no sound alert happens

Exact same problem here. Did you ever get a satifactory answer?

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New Neighbor

Re: Motion detection notices but no sound alert happens

I’m having the same problem can anyone please give me step by step on how to fix this
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Community Moderator

Re: Motion detection notices but no sound alert happens

Hi @Knoenhim! If motion is detected but you are not alerted, this is either due to notification permissions on your mobile devices or alert settings in your Ring app. The best first step here is to remove the Ring app from your mobile device, and reinstall it. Once done, please log in to the Ring app, ensure your mobile device is not on silent mode, and test a motion event.

 

The next best step is to check your motion alert settings. From the dashboard of your Ring app, open the Menu, select Devices, then select the Ring device in question. You will now be on the device page and presented with options specific to it. Please check your Motion Snooze, Motion Settings, and Smart Alerts tiles. This will allow you to confirm these motion alert based options are set to how you desire. I hope this helps! Smiley Happy 



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New Neighbor

Re: Motion detection notices but no sound alert happens

This still didn’t help any other advise
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New Neighbor II

Re: Motion detection notices but no sound alert happens


@Angel_Achelois wrote:
This still didn’t help any other advise

Hello @Angel_Achelois  and @dowder46 and @Knoenhim ,

 

If you have selected the settings as @RAmeeti did, then it sounds like you made all the correct selections in your Ring App, and yet you still do not get the App Alert Tones sounds ("Chirp Alerts" for alarm devices).  Things to consider:

 

  • Sometimes, simply cycling the settings in the App from enable, to disable, and then back to enable, can sometimes clear this up. 

 

  • Also it is possible that the Ring App is correctly configured your Ring App settings, and as  and  posted earlier, that a smart-phone setting might be preventing the sounds.  Insure your "Do Not Disturb" is not activated, and then also double-check the phone's setting by going to your phone's 'App Manager', and then select the Ring App there in your App Manager, to see if a phone setting is incorrectly preventing a sound notification.

 

  • Sometimes just logging out of the Ring App, and then power off your phone, and then restart your phone, and re-log back into the Ring App might clear this up.

 

If this all doesn't correct your issue, I would telephone Ring Support for help:

https://support.ring.com/hc/en-us/articles/360036196372-Get-in-Touch

Unfortunately, due to the Covid-19, their available hours have been changed also:

https://support.ring.com/hc/en-us/articles/360041597471-Ring-s-Response-to-COVID-19

 

I hope this information is helpful  Smiley Happy

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New Neighbor

Re: Motion detection notices but no sound alert happens

I have the same problem with my new Video Doorbell (2020 Release).

I'm using it with Sony Xperia 1ii.

Doesn't anybody have a answer to this no sound problem yet?

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New Neighbor

Re: Motion detection notices but no sound alert happens

I solved the problem myself.

I downloaded the Ring audio files from another user and installed them on my phone.

Then I manually set the notification sounds for the Ring application from the phone settings.