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Motion detection notices but no sound alert happens

New Neighbor

Motion detection notices but no sound alert happens

In my Device Settings/Alert Settings/App Alert Tones/Motion, I have a Sound selected and the Volume is up. When on the screen, if I change the Volume, the tone samples for that volume level.

But in real life, when a motion happens, I only get the Drop Down message alert on the iPhone, but no sound alert. 

The Ring is recognizing motion, and providing an alert, just not an audible one.

I've tried restarting the phone, logging out, then logging back in, yet no change.

ideas?

1 REPLY 1
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Community Manager

Re: Motion detection notices but no sound alert happens

Hi @RAmeeti. You will need to ensure that you do not have your phone put in on silent (the small switch on the left side) and that it is not in Do Not Disturb. This will prevent the sound from coming through. Additionally, you will need to make sure your ringer and volume is turned up on your phone as well. If you've checked all these off your list, and the sound is still not playing, you may need to refresh the app altogether.

 

To do this, you will remove the Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the app. Once you reinstall the app, make sure you have all sounds turned up, log into the app, allow notifications, and then test to see if the sound comes up. Hope this helps! 



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