Missing alarm icons from dashboard

csoularie · February 5, 2020, 8:31am

I just went to arm my alarm in the Ring Android app (version 3.22.1) and the alarm icons are missing from the dashboard. They were there earlier today. Why are they gone now? Anyone else experiencing this problem? Thanks

csoularie · February 5, 2020, 8:34am

Now the icons are back. Consider the issue closed though I’m still curious why this happened.

jbrk101 · February 5, 2020, 1:49pm

Mine are still missing. Can’t arm/disarm. This system gets screwier every day

Sjbrooks86 · February 19, 2020, 9:53pm

I Missing alarm icons from dashboard also, they have been gone for a while now. I have re installed app on phone. Have iPhone. Eveything is up to date.

Tmoe711 · April 21, 2020, 7:47pm

I followed the same process, it only worked once, now it’s back to not loading!

Marley_Ring · April 23, 2020, 6:19pm

Hi @Tmoe711! If you’ve already removed and reinstalled the Ring app on your mobile device, the best next step will be to ensure VPN is not enabled and trying this on cellular data connection only, or wifi connection only, to see if one connection is better than the other. Please let us know if this helps to resolve your concern!

Tmoe711 · April 26, 2020, 8:18pm

The VPN was the cause, thank you!

Britam6 · April 21, 2023, 8:21pm

This happens all the time. They are missing on my iPad and iPhone. So times they show back up. Ring needs to fix this. They should Always be first thing you see in the app. I have no VPN.