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Missing History

New Neighbor

Missing History

I looked at my history and noticed that it went from 10:15pm back to 3:30pm today. Then it jumped to 8/16. Where are all of the between events?? This happens so much it’s frustrating!!
2 REPLIES 2
Community Manager

Re: Missing History

Sorry to hear about this experience @Vanderson! Are you able to access these events in event history by logging on at Ring.com/account via web browser? 



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New Neighbor

Re: Missing History

I am having the same problem. The police were asking people to check to see if they had any activity on a particular day, and when I looked to see if I did, I had no activity from December 12 to January 9. I know this isn't true so I am not sure why this history is missing when I pay for the plus plan.

 

Michelle