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McAfee VPN Causng Ring App Temp Connecton Issue

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New Neighbor

McAfee VPN Causng Ring App Temp Connecton Issue

The RIng App showing a Temporary Connection Issue after installed VPN from McAfee. The Home Mode is not accessable and live view is not viewable when VPN is enable, but after I've disabled the VPN, everything have starting to work again.

 

Any ideal how to fix the issue? I've IOS ...

 

 

 

 

1 REPLY 1
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Community Manager

Re: McAfee VPN Causng Ring App Temp Connecton Issue

Hi @tfc6154. As of December 2019, we no longer support the use of VPNs while accessing Ring, Rapid Ring, or Neighbors applications. In order to use these applications, neighbors will need to disable their VPN or ask their VPN provider to help them exclude Ring traffic from the VPN. You may be able to reach out to McAfee for this, but this will be why you have noticed the performance not be the same for your devices! In addition, you may run into a  406 error message when you try to log in to a Ring app via a VPN. 



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