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Live Dashboard not working

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New Neighbor

Live Dashboard not working

Hi, the dashboard isnt working as it had been loading till prompting reconnect. Kindly assist to rectify as I could not receive any notification when someone press the doorbell. In addition, the wifi is working fine. Please see attached screenshots. Thank you
3 REPLIES 3
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New Neighbor

Re: Live Dashboard not working

a ton of people are having the same problem. i think there is a problem on rings end and they dont know how to fix it. when i called ring the only solution they gave was for me to buy a new one.

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New Neighbor

Re: Live Dashboard not working

I have been having the same exact issues. Very frustrating. Makes having the cameras pretty much useless.
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Community Moderator

Re: Live Dashboard not working

Hi neighbors! Video or dashboard connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength. 

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing this connection on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. Feel free to let us know how this goes! Smiley Happy 



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