@Slinky2 Thanks so much for getting back to me and I’m glad you’re able to log in and stayed logged in now. Are you saying you have put yourself into Self Monitoring? Whilst in Self Monitoring, you will be unable to have any form of police, fire or medical dispatch to your residency as you have elected to be in Self Monitoring. If you wish to have these dispatches available to you, you’ll need to be in Professional Monitoring.
Some of these buttons will still have some function when in Self Monitoring, as the police and fire button will still set off the siren on your Ring Alarm, and the medical button won’t do anything. The siren will sound for 10 minutes, or until you disarm the system. Even if the siren is silenced after 10 minutes, the Ring Alarm will still be “alarming” until you Disarm it. Hope this help clear it up for you! 