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Issues logging into the Ring App for Android

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Community Manager

Issues logging into the Ring App for Android

We are aware of neighbors  having an issue logging into the Ring app for Android. If you are experiencing this, please get the latest update from the Google Play Store or try re-installing the app on your device. If you still have questions, please connect with our support team here to chat with an agent during business hours. Feel free to comment below with any questions as well. Thank you! 

16 REPLIES 16
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New Neighbor

Re: Issues logging into the Ring App for Android

I have an Android S8. I stopped getting alerts after the 15 th of  April. So, possibly the 16th after your update.  I did update the app, logged out and back on. The app keeps telling me “no camera added.” The WiFi is fine. I can scan the code and try to setup again but it then tells me that this ring device is owned by ME! Dashboard shows zero new events, account settings have my name, email address and so on. When I hit history it says “no camera added.”

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Community Manager

Re: Issues logging into the Ring App for Android

Hi @Dena72 ! I would confirm that you are using the email address + password that is tied to the account with the devices. Perhaps you created two accounts and this is the account that does not have the devices associated with it. Let me know what you find!

 

 

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New Neighbor

Re: Issues logging into the Ring App for Android

Hi someone hacked my email account last week and I cant set up my ring anymore. I made a new email address and it telling me to ask the Previous owner for access
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New Neighbor

Re: Issues logging into the Ring App for Android

Just left a email about my account being hacked. ..wont let me access my ring anymore

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Neighbor II

Re: Issues logging into the Ring App for Android

FYI, this is how someone can hack your account...
Never, ever put your personal email on a public site. Even here.
With the information you just gave, I now know your email used for your account. By posting it here, I know you use it for your Ring account.
Now all a hacker would need is to run your email through stolen information to find passwords that were used by the email account in the past. So never put your email on anything public.
The only good thing is now Ring makes you use the 2 factor authentication. So, it's not as easy anymore to hack anyone's account. It's possible but much harder. Hopefully Ring can help you regain access to your account.
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Community Manager

Re: Issues logging into the Ring App for Android

Hey @Biggz1021. Thank you for reaching out to the Community in regards to needing your email updated, but this will need to be taken care of by our support team here. Feel free to give them a chat or a call anytime! 

 

@Eagle328 Thank you for taking our neighbors safety and security in mind during these times! We appreciate your due diligence in looking out for our Community members. Smiley Happy 



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New Neighbor

Re: Issues logging into the Ring App for Android

I called the support multiple times for the past weeks.

They keep saying that we are aware of this issue for Android.

it works on Apple and PC

So seriously  how long it's going to take to fix this issue.....

Otherwise why keep in investing on something that is not fixable by AMAZON RING...

ohalaseh
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New Neighbor

Re: Issues logging into the Ring App for Android

Cannot log into the app. Uninstalled/Reinstalled but get the error message "An error occurred trying to perform the operation . Please try again."

 

I tried restarting the phone and get the same message. As an aside, it would be really nice to have a show button for the password. The tiny grey print is really hard to see.

 

The reason I am having issues with the app is that I reset the password because I was trying to figure out the protect plan subscription and had issues logging into this forum on my PC.

 

The reason I was on this forum is that I just bought the new keypad with the alarm buttons.  I have had the protect plan for a year (it is ready for renewal soon) but keep it turned off due to false positives during initial setup.

 

If the monitoring is set to off, will those alarm buttons not work? If they do not work, can they be made to work if the protect plan is purchased but temporarily turned off? THX

 

 

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Community Manager

Re: Issues logging into the Ring App for Android

Hey @Slinky2. Thank you for your feedback on your desire for a show password button. I will make sure to pass on this feedback to the appropriate teams for you. Are you still unable to log into your Ring app on your phone? If so, please try logging in with wifi off and only using mobile data, or vice versa if you were on mobile data before. In the event this still doesn't work, please capture a screen shot of this error message when it pops up again and let me know what Android phone you are running this on and what OS your phone is on.

 

For the Alarm buttons, can you please let me know what you are referencing on that? Are you talking about the Panic Button?



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