I updated the Ring app on my iphone yesterday and now I can't get into the app....it keeps telling me that my internet connection is not working......yet i have no other issues with other apps on my phone....My husband did not update the app and his is working fine.
I to have the same problem, was working fine this morning. Internet is on and good speed. Other apps working fine. Deleted Ring app and reinstalled, Now it won't let me log in as it keeps saying 'Your internet connection is not currently working. Please try again'. Yet again, my internet is fine, i can log in on my pc, just not my phone. Any advice is welcome. Thanks.
Hey neighbors! While making sure you have the most up to date app, you will want to make sure you have the most up to date operating software for you phone as well. This could be the cause of why you are unable to log in on your phone, but can from a desktop or browser. If you can, please make sure you are on the most recent iOS or Android operating system, and disable any VPNs that you have enabled that may be preventing you from logging in. Hope to hear back from y'all soon!
Sent an email to them this morning regarding this very issue.
I have this same problem. When I try to log in I get the error message "Your internet connection is not currently working. Please try again". But all other internet-connected apps work on my phone. The device (Spotlight Wired) appears to be working fine - recording videos that I can view from my laptop browser. But I can't log into the app. iOS is updated.
iPhone XS, iOS13.3.1
Hey @neeeeel, could you please attempt some of the solutions that have been offered as above in this thread? This may help resolve your concern. These solutions include removing the Ring app, rebooting your phone, and then reinstalling the app, or making sure any VPNs on your phone's connection (turning off wifi and using data only) are turned off.
I tried a bunch of these previous and they didn't work. But now tried switching to cell data and that works. I'll have to try the wifi again when I get home. Thanks!
So I had the same error problem with app not allowing me to sign in and saying "internet not connected" issue, but I noticed that the old ipad I was trying to use Ring app was on a parental control setting because it was previously being used by my kids. I use Disney Circle and removed the Ipad from kids settings and that worked for me. For some of you guys, you might need to go into your router settings or the router app to see if the device you are using has restrictions.