Is there a way to disable the Upgrade Protection offers at the bottom of the Dashboard view?
Solved! Go to Solution.
Hi @Martingz ! Could you please provide a screen shot for the team? Also, can you please confirm what Ring devices you have associated with the account? Thanks!
I was seeing it on the dashboard of iOS Ring app. I went to grab a screen capture and now not there. It has been there for weeks. Orange at the bottom of the dashboard under the ring doorbell thumbnail. Right now I'm not seeing it.
Thank you for the reply. I was sort of thinking something like that, but I had subscribed (not to the max) and it had gone past the trial. So was expecting it to go away. Appears it did, just a bit off in the timing. Maybe there is an additional period of offering an upgrade to the plan just purchased.
Gotcha. For me, it had been counting down the days remaining even though I was already subscribed. After the last day, I never saw it again. Might've been a delayed response.
I am having this issue, but the solution previously identified in this thread did not remove the upgrade notice.
It has been at least a week since the 30 day trial has ended. I've actually signed up for a single camera subscription. However, at the bottom of the dashboard on the app an orange notice to upgrade still shows (attached screenshot). The devices I have hooked up are the base station, keypad, door senor, and 1 camera.
Any assistance would be appreciated. Thanks.
Hi @Ianpugh, happy to chime in here. Have you recently added another Ring device to your account? If so, that would be why you have the banner at the bottom prompting for an upgrade, as it is for the new device. If not, then I'd suggest uninstalling the Ring App, restarting your phone, and reinstalling the Ring App. Should the banner still be there after giving that a try, please give our support team a call at one of the numbers available here. They'll be able to take a deeper look and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
How about you give us the option to dismiss it? It's annyoing as H-E-double-hockey sticks and makes me not want to use the app at all. I signed up for it with 2 devices (just added a new device yesterday) and now I have to stare at this stupid orange bar for another 29 days??!?!? Get with the program, Ring. This is ridiculous. Seeing it on my iPhone and iPad too so it's doubly annoying. It's so darn annoying I don't want to buy any more devices because I don't want to see this stupid orange bar for another 30 days every time I get something new.