cancel
Showing results for 
Search instead for 
Did you mean: 

IOS Turn off Upgrade Offers at bottom of app

SOLVED
Highlighted
New Neighbor

IOS Turn off Upgrade Offers at bottom of app

Is there a way to disable the Upgrade Protection offers at the bottom of the Dashboard view?

1 ACCEPTED SOLUTION

Accepted Solutions
Highlighted
New Neighbor

Re: IOS Turn off Upgrade Offers at bottom of app

I believe the orange banner to upgrade or subscribe to the Ring Protect Plan should only be visible for the first 30 days after setting up a new device. This is due to being placed on a free 30 day trial of that service. Once that trial is over, the orange banner should disappear.

View solution in original post

9 REPLIES 9
Highlighted
Community Manager

Re: IOS Turn off Upgrade Offers at bottom of app

Hi @Martingz ! Could you please provide a screen shot for the team? Also, can you please confirm what Ring devices you have associated with the account? Thanks! 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
Highlighted
New Neighbor

Re: IOS Turn off Upgrade Offers at bottom of app

I was seeing it on the dashboard of iOS Ring app. I went to grab a screen capture and now not there. It has been there for weeks. Orange at the bottom of the dashboard under the ring doorbell thumbnail. Right now I'm not seeing it.

Highlighted
New Neighbor

Re: IOS Turn off Upgrade Offers at bottom of app

I believe the orange banner to upgrade or subscribe to the Ring Protect Plan should only be visible for the first 30 days after setting up a new device. This is due to being placed on a free 30 day trial of that service. Once that trial is over, the orange banner should disappear.

View solution in original post

Highlighted
New Neighbor

Re: IOS Turn off Upgrade Offers at bottom of app

Thank you for the reply. I was sort of thinking something like that, but I had subscribed (not to the max) and it had gone past the trial. So was expecting it to go away. Appears it did, just a bit off in the timing. Maybe there is an additional period of offering an upgrade to the plan just purchased.

New Neighbor

Re: IOS Turn off Upgrade Offers at bottom of app

Gotcha. For me, it had been counting down the days remaining even though I was already subscribed. After the last day, I never saw it again. Might've been a delayed response. 

Highlighted
New Neighbor

Re: IOS Turn off Upgrade Offers at bottom of app

Hello,

 

I am having this issue, but the solution previously identified in this thread did not remove the upgrade notice.

 

It has been at least a week since the 30 day trial has ended.  I've actually signed up for a single camera subscription.  However, at the bottom of the dashboard on the app an orange notice to upgrade still shows (attached screenshot).  The devices I have hooked up are the base station, keypad, door senor, and 1 camera.

 

Any assistance would be appreciated.  Thanks.

Highlighted
New Neighbor

Re: IOS Turn off Upgrade Offers at bottom of app

Hi,
I have the same issue. It’s been way more than 30 days and I have a subscription for a basic plan but I get nagged by the orange banner to upgrade.
This is not a good customer experience and apart from removing part of the app’s screen real-estate, it’s a bit crap to be hassling me to upgrade.
Swiping does not remove it. How can I disable this please or am I stuck with this lame and badly-thought our attempt at an
upsell? Did an intern come up with this idea?
Many thanks.
Highlighted
Community Manager

Re: IOS Turn off Upgrade Offers at bottom of app

Hi @Ianpugh, happy to chime in here. Have you recently added another Ring device to your account? If so, that would be why you have the banner at the bottom prompting for an upgrade, as it is for the new device. If not, then I'd suggest uninstalling the Ring App, restarting your phone, and reinstalling the Ring App. Should the banner still be there after giving that a try, please give our support team a call at one of the numbers available here.  They'll be able to take a deeper look and offer more advanced troubleshooting steps. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



Curious and want to learn more about the Community? Visit our Community 101 - New Member Checklist here.
Highlighted
New Neighbor

Re: IOS Turn off Upgrade Offers at bottom of app

How about you give us the option to dismiss it?  It's annyoing as H-E-double-hockey sticks and makes me not want to use the app at all.  I signed up for it with 2 devices (just added a new device yesterday) and now I have to stare at this stupid orange bar for another 29 days??!?!?  Get with the program, Ring.  This is ridiculous.  Seeing it on my iPhone and iPad too so it's doubly annoying.  It's so darn annoying I don't want to buy any more devices because I don't want to see this stupid orange bar for another 30 days every time I get something new.