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I cant set up my ring doorbell 2.

New Neighbor

I cant set up my ring doorbell 2.

I am tryin to set up my ring doorbell 2 on my phone.  I press the button, the light is spinning clockwise. I select the ring wifi( it says "connected, no internet), i connect to my wifi, the lights shut off and it says  there is power issue.. Ive been trying to get this going for 2 hours.. Any ideas?

Community Moderator

Re: I cant set up my ring doorbell 2.

Hey @Mscott808! If this is a first-time setup, we recommend allowing the battery to charge for several hours before attempting setup. Keep in mind, power reading is usually related to our Doorbell Pro model, not our Doorbell 2. If you do have a Doorbell Pro, please ensure the transformer is rated for 16 - 24 VAC. I hope this helps! Smiley Happy 

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