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HDR switch’s it’s self off

SOLVED
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New Neighbor

Re: HDR switch’s it’s self off

It's NOT fixed! The Ring people are simply ignoring all of us , lying to all of us, and trying to make fools out of all of us. IT IS DISGUSTING! Then they try to tell us, "it's fixed; just ignore it, it's really working even though it shows that it's toggled off." Ring Community: I defy you to rxplain this.

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New Neighbor

Re: HDR switch’s it’s self off

It still does not work for me.
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New Neighbor

Re: HDR switch’s it’s self off

It’s not staying set on hdr for me and my apps updated today.
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Community Manager

Re: HDR switch’s it’s self off

Hey neighbors! Just wanted to provide you an update to let you know we are still looking into this for you all. I will make sure to update you accordingly once we have a resolution. Please review the post that I have marked as a solution to follow any troubleshooting steps you may have not already done. Thank you again for your patience. Smiley Happy



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New Neighbor

Re: HDR switch’s it’s self off

The support told me my WIFI speed is low, but when we tested by the doorbell it was 20 times faster then they expected. They did not help at all.
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New Neighbor

Re: HDR switch’s it’s self off

Right. Not a solution kinda of like “have you tried rebooting your device?” Is not a solution. Toggle the HDR “on”? Update the software??? Really? That’s what you got??
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New Neighbor

Re: HDR switch’s it’s self off

Still the same issue with me to...I reloaded the app and it's up to date, I signed back into everything and HDR will not stay toggled "on".  I can tell that it's not HDR looking at the footage.  How can HDR be corrected to stay toggled on?  Very frustrating...

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New Neighbor

Re: HDR switch’s it’s self off

No, not fixed at all.  Still unable to keep HDR toggled on even after updating app and resetting/rebooting cameras.  Please address...

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New Neighbor

Re: HDR switch’s it’s self off

Their saying even though it’s showing toggled as “off” it’s still working. I don’t think that is true. Still looks like a nuclear bomb when it starts to record.
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Community Manager

Re: HDR switch’s it’s self off

Hey neighbors! Just wanted to update that we are still looking into this. I will make sure to keep you informed if any new information comes in. Thank you again for your patience. Smiley Happy 



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