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HDR switch’s it’s self off

SOLVED
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New Neighbor

Re: HDR switch’s it’s self off

There's good news and bad news. The bad news is that we're still in the midst of a historic pandemic. The good news is that Ring has finally fixed the HDR Turning Off issue with their latest iOS App update. Go download it now and let's move on to more important things.
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New Neighbor

Re: HDR switch’s it’s self off

Are you referring to the update that adds the modes feature to doorbells and cams?

If so I still seem to have the issue after updating.

Ring Doorbell Cam 2
iPhone 11 Pro Max (iOS v13.3.1)
Ring app v5.23.1
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New Neighbor

Re: HDR switch’s it’s self off

I’m having the same issue, HDR setting won’t save!
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New Neighbor

Re: HDR switch’s it’s self off

It’s fixed go to the App Store and update your app,
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New Neighbor

Re: HDR switch’s it’s self off

Go to the App Store and update your app it’s fixed
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Community Manager

Re: HDR switch’s it’s self off

Hey neighbors! Just wanted to provide you an update, and after checking in with the appropriate teams and seeing neighbors in the forum here responding, I can verify that we have deployed a fix for this via the most recent Ring app update. Please make sure you update your app as soon as possible to restore this feature, and if needed, you may need to remove the app, reboot your device and then reinstall the app if it does not take the update. 

 

Thank you again for all your patience and understanding during this time! If you continue to have this issue, please reach out to our support team directly to report on this so they can troubleshoot with your account. Cat Happy 



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View solution in original post

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New Neighbor

Re: HDR switch’s it’s self off

Hello,

 

I have the latest firmware and my ring doorbell 2 has just started turning itself off. Same issue as others in this thread except I have the latest update.

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New Neighbor

Re: HDR switch’s it’s self off

I just purchased the Ring 3 and find the HDR setting is switching off.

Turned on yesterday and stayed on all day till about 11pm then switched off.

This morning it didn't turn on. Manually turned on and switched off shortly after.

The latest sofware/firmware was installed on intial power-up.

Is this a day/night or a signal strenght issue?

Thank you.

RodneyA

 

 

 

 

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New Neighbor

Re: HDR switch’s it’s self off

Can you ring 3 people please make your own thread, this thread was for ring 2, and our problem has been fixed
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Community Manager

Re: HDR switch’s it’s self off

Thank you @davidgasson and hi neighbors! This previous concern was resolved and taken care of awhile back. If you are still experiencing this issue, please make sure you have the most up to date app on your phone, and please reach out our support team here to verify this. 



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