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HDR switch’s it’s self off

SOLVED
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New Neighbor

Re: HDR switch’s it’s self off

It’s taking a very long time for Ring to find a fix for this, are they to busy working on ring doorbell 3 ? Maybe you should give us all a free ring 3 when they come out seeing as you can’t fix the ring 2,
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New Neighbor

Re: HDR switch’s it’s self off

I’m having the same issue with all my cameras.
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New Neighbor

Re: HDR switch’s it’s self off

This “solution” is not a solution. Please provide an ETA when Ring gets this problem fixed—hopefully it’s soon!
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New Neighbor

Re: HDR switch’s it’s self off

I am still experiencing this bug
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New Neighbor

Re: HDR switch’s it’s self off

Same problem here. Annoying.
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New Neighbor

Re: HDR switch’s it’s self off

Just purchased this and set it up today. Same problem. HDR toggled on then turns itself off
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New Neighbor

Re: HDR switch’s it’s self off

Same issue here, very annoying
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New Neighbor

Re: HDR switch’s it’s self off

If this is not going to be fixed. Am I right in say I’ve been sold something that doesn’t work?
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Community Manager

Re: HDR switch’s it’s self off

Thank you neighbors for the updates and letting us know if you've been affected by this. We appreciate your patience on this. We've talked to the team this morning and from our understanding, a fix should be in the next app release. We will continue to keep you updated on its release date! Smiley Happy 



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New Neighbor

Re: HDR switch’s it’s self off

I am also getting this issue. The HDR toggle just reverts to off and the image is NOT in HD (as advised it still would be despite reverting). I can see the image from my doorbell and garden cam side by side and the doorbell picture is very unclear.

Come on Ring, sort this out! You’re happy taking people’s money for an HD camera yet fail to provide one! Surely that’s a breach of selling laws!!?