SPECIFICALLY, WHAT IS BEING DONE ABOUT THIS DISGRACEFUL FAILURE BY RING TO CORRECT THIS PROBLEM? WE ARE TIRED OF BEING LIED TO. IS IT INCOMPETENCE OR INDIFFERENCE? NO MORE BOILERPLATE ANSWERS. ANSWER THE QUESTION.
Hey neighbors! We appreciate your patience while our team nears the end of their investigation to implement a resolution to your concern. I will make sure to update this thread when there has been a release of this. Our team has determined that this is a visual error for now, and as long as you see that the app has saved the setting when you go to enable HDR the feature, it will be on - even if you go back and it's off or missing.
This has not affected all our neighbors though, so if you have not already, please make sure of the following:
Thank you again for your patience and feel free to continue to comment on this thread if you notice the ability to be restored before we post an update, or have the same concern and want to leave a comment so you can follow along.
Edit, update as of 3/23/2020: Thank you neighbors for the updates and letting us know if you've been affected by this. We appreciate your patience on this. We've talked to the team this morning and from our understanding, a fix should be in the next app release. We will continue to keep you updated on its release date!
I have accepted this post as a solution. While we are aware of this concern and are investigating it further, this is a helpful way for other neighbors that come into this thread to try the troubleshooting steps recommended. Additionally, this is to help engage our neighbors to provide us more examples to pass on to our team.
Not really a 'Solution' per se - - - - Every other setting in this app retains it's setting when you set it - except this one. This really shouldn't be rocket science for the app developers to figure this out - otherwise the questions will most certainly continue / jus' sayin'