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HDR switch’s it’s self off

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New Neighbor

Re: HDR switch’s it’s self off

No. It never works. But Level 1 phone response people always love to think so.
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New Neighbor

Re: HDR switch’s it’s self off

Same problem here HDR switches off no matter what I do. Never works this is ridiculous.
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New Neighbor

Re: HDR switch’s it’s self off

Hi, yes my HDR switches off too which is annoying. Doesn’t matter if I try with my iPhone or iPad. Once I cancel the app down then the toggle switches off.
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New Neighbor

RING DOORBELL 2 HDR not saving IOS

I have tried to turn the HDR setting on for my doorbell 2. But once I close the app and go back to view the HDR has turned itself off.

Any advice?

Iv deleted and reinstalled app
Community Manager

Re: HDR switch’s it’s self off

Hi neighbors -- confirming this is only happening on iOS devices?

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New Neighbor

Re: HDR switch’s it’s self off

Mine is/are iOS device(s).

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New Neighbor

Re: HDR switch’s it’s self off

Yep. HDR does not stay on on iOS 

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Community Manager

Re: HDR switch’s it’s self off

Thank you- it seems this is isolated to iOS. We will send this information to the team and will bring you updates when we have more information. Thank you!

 

 

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New Neighbor

Re: HDR switch’s it’s self off

Same issue here. Tried on Android and the same issue is occurring as well. HDR option keeps turning off on all my ring devices.
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New Neighbor

Re: HDR switch’s it’s self off

I set the option to “enabled” on my Android, and still it gets disabled. So I don’t think it’s strictly an iOS issue. This should be priority. Stop advertising a feature that does not work.