HDR switch’s it’s self off

@tawoody Thank you for this! I will make sure to pass this onto the appropriate team.

Neighbors, please continue to comment in this thread if you are experiencing the same concern after trying the above troubleshooting so this can be passed on as well!

8 Likes

I am having the same exact issue. I enable HDR in the settings and it shows it is toggled on and saved. Once I leave settings and come back the HDR has been toggled off. This is happening no matter what time of the day. Please help.

6 Likes

Same issue here on my 2 ring door bell cameras!

5 Likes

I have this same issue on iOS. I’ve tried removing the app and redownloading it, still doesn’t work.

1 Like

This solution did not work for me. HDR setting continues to turn itself off shortly after I turn it on and receiving “saved” response.

1 Like

I also have this issue. I’m not sure if it has a anything to do with the new Screen Capture which I turned on. I hope RING has a fix soon.

1 Like

I do not have the screen capture option turned on and I still have the HDR issue.

1 Like

Having the same issue! I hope Ring looks into this with more urgency.

1 Like

I am having the same issue. Ring Doorbell 2 (Battery Version). I have tried on 2 iPhones and 1 iPad. App has been deleted and reinstalled with no results.

1 Like

Same issue as well - Iphone, Ipad - this has been going on for quite awhile - any fixes in the works as of yet ? Thanks in advance if it’s being worked on !

1 Like

Same here. Ring Doorbell 2 (battery), iOS (iPhone, iPad).

I am having the same exact issue and, being a new customer, find this disappointing that this hasn’t been resolved. I have tried ALL of the recommended fixes, to no avail. What’s up?

1 Like

I’ve noticed it will stay on longer if I leave the Ring app open/active, but once I close out the app, it turns off immediately.

Yes, me too. It’s annoying. Someone said that it “stays on” s long as the app remains open. Yes, the toggle stays on, but the video quality remains low. This is def a bug. I was on the phone with a ring tech for 45 min. She had no idea. I would never have purchased a Ring HDR if I knew that the HDR world’s never work.

Yeah, I’ve chatting with their support twice and they didn’t really seem to care. I sent them a video and even debugged the issue and sent them the error log (I’m a developer). No response. I’m switching to nest.

I wish they cared a bit more. Such a sick feature that apparently *NO ONE* is able to use. I hope their dev teams reading through this thread of their many paying customers complaining about this defective feature.

1 Like

Hey neighbors, while there is no update at this time, I can ensure you all that it is something that is still being investigated. I will make sure to update accordingly once this is addressed by our teams. Thank you for your patience!

Thank you…when you pay $200 for a doorbell camera, you’d expect these options to work…
I’ve worked as a SQA Engineer for 25 years…frankly, this should have been
easily found and fixed…

1 Like

Same here and very frustrating! Wish the camera would turn on faster with motion as well. People are at my door before camera is on.

Hey Chelsea,

Does Ring not understand that this is UNACCEPTABLE. Look at all of the posts on this subject! (also take a look at Google). Look at the posts of folks who are in this field and state that they would have had it fixed already. We are running out of patience, so don’t thank us for our patience. This is an expensive product and we shouldn’thave to be wasting time with this nonsense and these stall tactics. Get someone who knows what they are doing and get rid of those that don’t. That’s the way I ran a very successful business for many years.

3 Likes