That is not what I asked. I have no wiring problems. Ours is battery operated.
Here’s what I want to know. Can I uninstall the update which took away our ability to control our Ring doorbell from our computer? Simple answer. Yes or No.
Now you’ve added some double authentication code thingy. We didn’t ask for it, and yet you have defaulted the settings to require this two factor authentication.
Now we can’t even use the Ring doorbell because as I said in my original post, we don’t have the Ring app on our somewhat outdated phones. The phones work perfectly well for us. As retirees we don’t need all the fancy bells and whistles and are not buying new mobile phones just to use your increasingly useless product. Without the app on our phone, we can’t even change our settings since your update prior to Christmas.
Now I can’t even turn on my Ring to monitor the front door without signing in using your authentication code. THE DEFAULT SETTING SHOULD NOT BE DOUBLE AUTHENTICATION UNLESS THE CUSTOMER SETS IT THEMSELVES!
I’m done with you and looking for an alternative product.