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False neighbors alerts

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New Neighbor

False neighbors alerts

I keep getting neighbors alerts almost daily, but no posts have been made in months matching my criteria. How do I stop these false alerts?
3 REPLIES 3
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Community Manager

Re: False neighbors alerts

Hey @Schneebly. What does the alert look like? If you go into the Neighbor's section of the Ring app and tap on your location name at the top, do you have another location that these incidents are coming from? 



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New Neighbor

Re: False neighbors alerts

I do have another one set up, but there were no alerts there either. My girlfriend has the app on hers as well and isn't getting alerts for it.
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Community Manager

Re: False neighbors alerts

@Schneebly Thank you for getting back to me and letting me know this! Do you have the Neighbors app, or you're getting these alerts from the Ring app? Whichever app is giving you these false alerts, please try removing the app from your phone, rebooting your phone by turning it off/on and then reinstalling the app. After this, monitor your alert history and see if these alerts continue to come through. In the event they still may, please give our support team a call at one of the numbers available here. We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.



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