TBH my Samsung A5 Phone has never been able to view history (nor live events for that matter) only stills from earlier events. Neither wi-fi or data.
My Galaxy tablet S4 is fine - which is OK when I'm on wi-fi, but it has no data capability.
Both devices have latest possible Android updated.
I have a secure Cam and a doorbell. The external cam plays up every now and then - but that's a different topic.
I've had a busy year so no time to follow this up until now.
I am having the same issue where my event history will not play on my ring app on my Iphone. My boyfriends app is working just fine. I can view the live view without any problems. It has always worked fine but the last few weeks the event history will not play. I have tried re-installing the app, the app is up to date. Nothing has fixed it. Does anyone have any solutions? The main reason I have this doorbell is to see whats going on around my home.
Hi @sb3. Your Event History should definitely be working as intended. If not, we've accepted our previous post in this thread as a solution for the best steps to take. When viewing this thread, click the "Go to solution" in the top right to be taken straight to our solution.
If the recommended steps do not resolve your Event History concern, please reach out to our support team for more in-depth troubleshooting.
Same here. I have an iPhone11+. I can't play history dated after 3/29/2020. I also can't access Live View. I've re-installed the app and phone is up to date.