Same problem here. Cant view event history. It shows the notifications but when i click to view them nothing happens. Video wont pop up to view. Just started doing this a few days ago. Try everything reinstalled the app. Clear Cache. Does not work will wi-fi and when i turn the wi-fi off. The live view works find too
It was working great then last week it staring acting up
I have Samsung Galaxy A10e
What should I do
Hi neighbors! If you are continuing to have this concern, please remove the Ring app from your phone, reboot your phone (turn it off/on) and then reinstall the app. Once reinstalled, make sure that you have the most up to date operating system on your device, log into the account, and try to look at your event history.
Please note you will need an active Ring Protect Plan in order have your events stored and viewable. Turn on/off your wifi to ensure it's not the network you're connected to on your phone that is preventing the event from loading, and that you do not have your phone connected to any VPN. If this has not been a solution for you still, please reach out to our support team here for further troubleshooting!
This happened to me as of yesterday. Still not working on any of my devices. Chat support is useless. I'll try the uninstall/reinstall solution and see what happenes. Maybe its time to push an update? currently on Iphone XR.