We just developed the same issue today. 3 up to date Samsung phones, none of them are able to play the event history when our phones are connected to our wi-fi. If we turn off wi-fi and switch to data, the app works as it should. There are absolutely no other issues with our wi-fi or equipment, we have checked/tested everything. We have tried the uninstall/reinstall method, cleared caches and cleaned our phones out. We have tried everything and are 100% certain the problem is with the Ring app. We are also able to use the app normally on laptops and with our Kindles (android) and these devices are connecting via the same wi-fi as the Samsung phones that can’t play back videos from the event history.
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