I am having the same issue where my event history will not play on my ring app on my Iphone. My boyfriends app is working just fine. I can view the live view without any problems. It has always worked fine but the last few weeks the event history will not play. I have tried re-installing the app, the app is up to date. Nothing has fixed it. Does anyone have any solutions? The main reason I have this doorbell is to see whats going on around my home.