Hi neighbors! If you are continuing to have this concern, please ensure you have the most up to date version of your Ring app installed. In addition, make sure that you have the most up to date operating system on your device, are logged into the Ring app, and try to look at your event history.
Please note you will need an active Ring Protect Plan in order have your events stored and viewable. Turn on/off your wifi to ensure it’s not the network you’re connected to on your phone that is preventing the event from loading, and that you do not have your phone connected to any VPN. If this has not been a solution for you still, please reach out to our support team here for further troubleshooting!