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Clicking on app notification takes me past recordings, not current/live

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New Neighbor

Clicking on app notification takes me past recordings, not current/live

I have this issue for both my doorbell pro and floodlight camera.  I will get a notification on my phone saying motion was detected.  When I click the notification the timeline view shows up and takes me to some recording in the past.  Usually it will take me to the last recording I viewed but this morning it took me 2 days in the past.  I can understand if the recording is not available yet due to various sychronization delays, but at least take me to the live view so i can see whats going on.

3 REPLIES 3
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Community Manager

Re: Clicking on app notification takes me past recordings, not current/live

Hi @raydawg, have you made sure that you have the most recent app update? This is a great place to start if you haven't already, or even to delete the app and reinstall it. Let us know if this helps after doing that!



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New Neighbor

Re: Clicking on app notification takes me past recordings, not current/live

Unfortunately that didn't solve the issue. It worked all day yesterday after I did the reinstall. But this morning when I viewed a notification I was taken to December 31st. This time the notification was over at hour old.
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Community Manager

Re: Clicking on app notification takes me past recordings, not current/live

@raydawg If you can, please reach out to our support team for further troubleshooting! You can reach them at 1-800-656-1918.



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