Not sure what your issue is, but if it were me I would unistall the app and then reinstall it. This will completely reset the app parameters. With prior issues when the issue persisted even after the app was updated that solved the problem for me. I don’t know if it will solfe yours.
FYI I updated the app on a second Windows PC and it fixed the problem there too, which give me confidence that the issue was addressed generally as it’s not happening and all other aspects of the app are working fine on both PCs.
That is great news! I am now able to access the Device Health on my PC; however, I was fortunate that I did not have to update my version of Ring.
I am going to look into the app you updated and possibly download it but as of now, my Device Health is now working properly with my current version of Ring.
Microsoft Store on Windows can automatically install app updates. Select the Start screen, then select Microsoft Store. In Microsoft Store at the upper right, select the account menu (the three dots) and then select Settings. Under App updates, set Update apps automatically to On.
Updated to the latest v2.4.16 from “microsoft store” and am still getting “Something went wrong - error code is 0x80131500” so it seems that this fix works for some but not all. I noticed that both my IOS and via HTTPS acces works but the Windows app doesn’t.
Also I turned on the two-step access and seem to be getting continuous ring verification codes on my iPhone even after I’ve used it and am able to gain access, Why?
Mine is now working fine, and so is the app on the mobile, which is always better than the laptop. It believe that this was fixed a good month ago. I can only suggest, and I am no computer whizkid, that you uninstall the W10 app and reload. Frustrating but it might just solve the problem. This is a guess, however.