Checking device health from Win10 app

That’s ok. As far as I know. Ring made a statement that this is a known issue to them on the Windows computer app. They are working on sending out an update soon to fix it. If you go back a few days you will see a post from a Ring moderator stating this.
As for the Windows app for phones, it wouldn’t surprise me if it’s no longer supported since they don’t make Windows phones anymore. That may be the confusion about support. Hope this helps.

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Same here.

Support asked what type of desktop computer I had. I told him HP with Windows 10. That’s when he told me Ring does not support the Windows 10 platform anymore.

That’s absurd! Not supporting Windows is similar to not supporting the American Dollar.
Windows 10 is ubiquitous and growing. It’s the operating system for the vast majority of new computers sold.
I only bought my Ring doorbell (just a few months ago) after specifically verifying that it would work with my PC. To suddenly cease supporting the product is atrocious.

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I just reached out to a moderator on here to see if they can comment and hopefully clear this confusion up. Hopefully we’ll get a response soon.

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Hello JoRees,

I agree with your statement and it is very frustrating that Ring all of a sudden quit supporting Windows 10 app. I had never had any problems with the Device Health before on my personal PC and then all of a sudden the problems started to ocurr.

Hopefully that Jennifer from the Ring Team will have an answer for us very soon so Ring can start to support Windows 10 app again like it used to.

Thanks,

Hi neighbors, sorry for any confusion, we do support the Windows 10 app and can confirm that the team is working on a fix for this concern. Sorry for any inconvenience this provides at the moment.

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Thank you Riley for your prompt response and that Ring is making an effort to fix the problem.

I figured that Ring did support Windows 10 cause I was using the Device Health on Windows 10 app for quite a while without any issues.

Thanks again and hope you all can fix the problelm soon.

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any time frame this fix will happen?

Any word? did they work all weekend?

To my knowledge, Ring Reps work 24/7, 7 days a week, so I am assuming that they are trying their best to fix the Device Health for the windows 10 PC.

Why is this marked “Solved” when it isn’t??

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Because the solution is to wait for the app to be updated. It’s a known issue. I’m sure once the app is updated they will post that and change the solution to that post.

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The soultion to the broken app is to wait for the app to be updated??

That’s almost as funny as Ring Support telling me via email “Kindly contact the Microsoft Store Sales and Customer Support: 1-877-696-7786” in regards to this problem! As if Microsoft fixes 3rd party apps!

This problem isn’t “Solved”. If anything, it’s “Being Worked On”.

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Well, guess they could have said nothing then…
If there is no other way to fix it, at least you know they’re working on it. But you can’t please everyone. Oh well.

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I don’t know what else to state on this issue; however, as per Jennifer and Riley from the Ring Support Team, they are aware of the problem we are all having with the Device Health on our windows 10 PCs and they are working on a solution.

We could continue to call them but I do not know if they would even have an answer for us at this time. It is frustrating that this issue is ocurring but we just have to be patient.

I really do not know why it is taking them so long to resolve this problem and hopefullly they will be able to resolve it as soon as possible.

Hi all,

My (Android) app keeps crashing when I try to reconfigure for a different WiFi network.

Could that be related to this issue, since you go via Device Health in the app to do so?

No, Android is completely different from Windows 10. One is a phone or tablet. The other is a PC or laptop.

True, and if both issues are related to the apps themselves they will probably be completely different in nature. But I am guessing they both use the same back-end services to connect to.

When configuring a Ring wireless network using the Android app a wireless network is established directly between the ring device and the Android phone with only those two devices on the network. The Android phone may not like this direct network as it has no Internet connection and may be seen as insecure, you have to tell the phone to keep the connection and ignore the lack of Internet and security.