That’s ok. As far as I know. Ring made a statement that this is a known issue to them on the Windows computer app. They are working on sending out an update soon to fix it. If you go back a few days you will see a post from a Ring moderator stating this.
As for the Windows app for phones, it wouldn’t surprise me if it’s no longer supported since they don’t make Windows phones anymore. That may be the confusion about support. Hope this helps.
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