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Checking device health from Win10 app

New Neighbor

Re: Checking device health from Win10 app

This has been an issue for me on both win 10 1903 and 1909. so for me was broken before this last update

New Neighbor

Re: Checking device health from Win10 app

Thanks - the common factor is that is broken and needs to be fixed!

New Neighbor

Re: Checking device health from Win10 app

Same here!

New Neighbor

Re: Checking device health from Win10 app

Same here

New Neighbor

Re: Checking device health from Win10 app

Same here - but no windows 10 update.  I think that they changed the App and no longer are providing that info.  

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Community Manager

Re: Checking device health from Win10 app

Hi neighbors! Thank you for your patience. The team is aware and working on a fix. We will let you know once there is a new app update. 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
New Neighbor

Re: Checking device health from Win10 app

i AM ABLE TOO DO HEALTH CHECK ON MY RING CHIME DEVICES FROM WIN 10 APP, BUT GET ERROR CODE :0X8013500 WHEN CHECKING HEALTH ON RING CAMERAS FROM WIN 10 APP

New Neighbor

Re: Checking device health from Win10 app

Why is it taking so long to get this fixed?

lgu
New Neighbor

Re: Checking device health from Win10 app

A very good question!  It has been a while since I spoke with a Ring Agent and yet nothing has been fixed yet.

 

Maybe you could call them as well as others from the Ring Community.

 

Thanks,

New Neighbor III

Re: Checking device health from Win10 app

2 days ago Ring responded here. They are working on it. So why bother calling? You can check with a phone for now at least. Otherwise you have to wait until the update is pushed.