Checking device health from Win10 app

Called ring at 1 800 656 1918 and reported this proplem with the win 10 app and device health on vid cameras and doorbell. Said they will look into it. Others having this problem might want to call also.

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I have the same error code, I think since a W10 update

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This has been an issue for me on both win 10 1903 and 1909. so for me was broken before this last update

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Thanks - the common factor is that is broken and needs to be fixed!

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Same here!

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Same here

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Same here - but no windows 10 update. I think that they changed the App and no longer are providing that info.

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Hi neighbors! Thank you for your patience. The team is aware and working on a fix. We will let you know once there is a new app update.

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i AM ABLE TOO DO HEALTH CHECK ON MY RING CHIME DEVICES FROM WIN 10 APP, BUT GET ERROR CODE :0X8013500 WHEN CHECKING HEALTH ON RING CAMERAS FROM WIN 10 APP

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Why is it taking so long to get this fixed?

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A very good question! It has been a while since I spoke with a Ring Agent and yet nothing has been fixed yet.

Maybe you could call them as well as others from the Ring Community.

Thanks,

2 days ago Ring responded here. They are working on it. So why bother calling? You can check with a phone for now at least. Otherwise you have to wait until the update is pushed.

Talked to supprt 9 EST, said there no longer supporting WIN10 App

@beeaba wrote:

Talked to supprt 9 EST, said there no longer supporting WIN10 App

That would be a bold step backwards. :neutral_face:

I wonder if support were confused on that as I am aware the support is no longer there for the mobile Win10 app but thought it was staying for the PC version?

Hello Eagle 123,

I received a message from two (2) Ring Community Neighbors and they have both called Ring Support and Ring informed them that they no longer support Windows 10 app.

It is baffling to me though that the Device Health works on my chime pro on my Windows 10 PC but does not work on my Ring Pro Doorbell or my camera on my PC.

At least the iphone Device Health still works properly on all three (3) of my devices; however, it would be nice if Ring would support the Windows 10 app like it used to.

Thanks,

Eagle 328,

I apologize for entering the wrong numbers on your user name. I typed 123 instead of 328.

Thanks,

That’s ok. As far as I know. Ring made a statement that this is a known issue to them on the Windows computer app. They are working on sending out an update soon to fix it. If you go back a few days you will see a post from a Ring moderator stating this.
As for the Windows app for phones, it wouldn’t surprise me if it’s no longer supported since they don’t make Windows phones anymore. That may be the confusion about support. Hope this helps.

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Same here.

Support asked what type of desktop computer I had. I told him HP with Windows 10. That’s when he told me Ring does not support the Windows 10 platform anymore.