I am going through the same issue which is very frustrating. The device health works on my android phone but not on my PC app for Ring doorbell and camera.
I have reset the Ring app but to no avail. I have tried other methods thru youtube but again to no avail.
I am going to call Ring customer service to determine what the problem may be and if they can help.
By the way, I installed the latest version of windows 10 this morning which is 1909 and it may be that may be the problem but I do not know because the device health was working before in upgraded to windows 1909.
It’s not Win10 1909. It doesn’t work on 1903 or 1809 either. The trouble is likely on their end, as I have 4 different Win10 computers that all throw that same error.
I’m new here, just signed into Community. I am getting the same, have been for a few days now. I just uninstalled and reinstalled the Ring App on my Desktop but I still get the same error code.
Called ring at 1 800 656 1918 and reported this proplem with the win 10 app and device health on vid cameras and doorbell. Said they will look into it. Others having this problem might want to call also.
i AM ABLE TOO DO HEALTH CHECK ON MY RING CHIME DEVICES FROM WIN 10 APP, BUT GET ERROR CODE :0X8013500 WHEN CHECKING HEALTH ON RING CAMERAS FROM WIN 10 APP
2 days ago Ring responded here. They are working on it. So why bother calling? You can check with a phone for now at least. Otherwise you have to wait until the update is pushed.
I wonder if support were confused on that as I am aware the support is no longer there for the mobile Win10 app but thought it was staying for the PC version?
I received a message from two (2) Ring Community Neighbors and they have both called Ring Support and Ring informed them that they no longer support Windows 10 app.
It is baffling to me though that the Device Health works on my chime pro on my Windows 10 PC but does not work on my Ring Pro Doorbell or my camera on my PC.
At least the iphone Device Health still works properly on all three (3) of my devices; however, it would be nice if Ring would support the Windows 10 app like it used to.