I moved my Floodcam from a position overlooking my House Driveway to a position overlooking my Backyard. As a result I changed the Device Name in the app to “Backyard” from “House Driveway”. When I view the camera on the ring app for Android or the PC the device name is correct. However when I receive an alert regarding motion detected, the alerts say “Motion detected at the House Driveway” not “Motion detected at the Backyard”. Am I missing another place to change the name?
Hi @ElectricianJim, can you please try pushing the setup button on top of your Floodlight Cam to enter it into “Setup Mode”, the light on the bottom should begin to flash. Then tap the button on top again to exit setup mode. This should get the new device name updated in the notifications. Please let us know how it goes!
I moved this post over to the Ring App board to help others with the same question.
I tried that but it has not solved the notification name issue, at least not when my Amazon Echo Show announces motion. It says “Motion Detected at the House Driveway” (old name) instead of “Motion Detected at the Backyard”. I have checked the name in the Alexa app as well.
Hi @ElectricianJim, sorry this is still occurring with the Alexa skill notifications.
Have you had a chance to disable and then re-enable the skill? If not can you please try this and let me know if that get the notifications name updated.
@ElectricianJim, have you had the chance to tell your Alexa device “Alexa, discover devices.” If not, can you please try this and let me know if this gets the names matching between both apps. Thank you!
To start, can you check that the name of the device is updated in the Alexa app. After that, while still in the Alexa app, select your Floodlight Cam and toggle the Motion Announcement toggle off then back on. Please let me know if that updates anything.
I have the same problem, but I don’t have Alexa - only the floodlight cam and the app on my iPhone. What do I do to make the same fix you are making with Alexa?
Thx!! Worked:
Front door and Garden were in JPN at the first. Then I changed these names to ENU through Ring and Alexa apps, but it did not work for a month. Then I tried to above “turn on and off motion announcement and deactivated and re-enable at each camera setting on Alexa app.”
I was pretty sure that I made changes from turn-off to turn-on motion announcement for both devices, but one of them got turn-off automatically. When you made these changes, I strongly recommend that you check those setting again after a while!
Devices and Languages:
Got echo show 5 through Amazon JP. Using ENU & FRA on echo device.
However my android and apps of Ring and Alexa are all JPN setting.
エラー症状:RingとAlexaの両アプリ上で当初日本語だったRingカメラ名を英語に変更したが、Echoデバイスの再起動や時間経過(1ヶ月)しても正しい英語名が同期されず、日本名のため、モーション検知したカメラ名が発音されない。「Motion detected at the 玄関」で玄関部分が発音されない。