Hey neighbors! If the suggestions from Chelsea and @jbernardini aren't working to allow you to delete the group or remove a Floodlight Cam from the group, please give our support team a call at one of the numbers available here. They'll be able to take a deeper look and provide more in-depth troubleshooting options. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what support recommends, as it may help other neighbors!
Note, it appears that I have shared the camera successfully with someone else anyway, even though it says it is not possible, so if you are getting the error message, check that it is in fact sharing despite this....
I'm having a similar issue with a transformer for landscape lighting.
In short, my tranformer is in a group. The app tells me I can't add a shared user because the device is in a group. But it is not possible to remove it from a group or to set it up without adding it to a group.
In further detail, I cannot remove it from the current group without putting it in a different group: The only options after Edit Group>>"Where are you moving this device? " are a list of existing groups or the option to create a new group. So I can't move it out of a group, and I can't add a user as long as it is in a group. The message is "Grouped devices can't be shared, so they aren't shown here. To enable sharing for a grouped device, remove it from its group."
This is a bug. Please fix it and reply, Ring. Or at least reply. The customer service online portals currently state that no customer service is available!
Just want to chime in and say that this problem still exists.
I don't think asking the customer to re-setup the lights is the right thing here. Why can't you simply delete a light from a group in the app? Seems strange to me. And because it's group, I can't share the light with my wife. So either allow us to delete or allow sharing.