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Cannot delete device from group, and then delete group

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New Neighbor

Re: Cannot delete device from group, and then delete group

Same issue here.
I already tried the setup mode solution and the camera is still at the group.
I've tried renaming the camera during the setup, but when it finishes... Still stuck to the group.
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Community Manager

Re: Cannot delete device from group, and then delete group

Hey neighbors! If the suggestions from Chelsea and @jbernardini aren't working to allow you to delete the group or remove a Floodlight Cam from the group, please give our support team a call at one of the numbers available here. They'll be able to take a deeper look and provide more in-depth troubleshooting options. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. Feel free to report back on what support recommends, as it may help other neighbors! Smiley Happy 



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New Neighbor

Re: Cannot delete device from group, and then delete group

Note, it appears that I have shared the camera successfully with someone else anyway, even though it says it is not possible, so if you are getting the error message, check that it is in fact sharing despite this....

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New Neighbor

Re: Cannot delete device from group, and then delete group

I'm having a similar issue with a transformer for landscape lighting.

 

In short, my tranformer is in a group. The app tells me I can't add a shared user because the device is in a group. But it is not possible to remove it from a group or to set it up without adding it to a group.

 

In further detail, I cannot remove it from the current group without putting it in a different group: The only options after Edit Group>>"Where are you moving this device? " are a list of existing groups or the option to create a new group. So I can't move it out of a group, and I can't add a user as long as it is in a group. The message is "Grouped devices can't be shared, so they aren't shown here. To enable sharing for a grouped device, remove it from its group."

 

This is a bug.  Please fix it and reply, Ring. Or at least reply. The customer service online portals currently state that no customer service is available!

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New Neighbor

Re: Cannot delete device from group, and then delete group

It seems like this has been a problem for a while. I can’t share my devices with my wife because I can’t remove them from the group the software forces me to add them to. Then I’m unable to remove them from all groups. When is this going to be fixed?
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New Neighbor

Re: Cannot delete device from group, and then delete group

Just want to chime in and say that this problem still exists.

I don't think asking the customer to re-setup the lights is the right thing here.  Why can't you simply delete a light from a group in the app?  Seems strange to me.  And because it's group, I can't share the light with my wife.  So either allow us to delete or allow sharing.

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Re: Cannot delete device from group, and then delete group

Ok, if you all are doing exactly this without the intended effect, please forgive me. I’m usually the one stuck who’s about to take a hammer to whatever inanimate object contains the software/hardware that has me stuck. I ran into your post(s) when I was troubleshooting how to make my wife a shared user but I got through it. It helps me to take a step back and look at the big picture while keeping a close eye on terminology. First I want to point out that there seems to be a redundancy in Ring’s design of [shall we say] “how the components communicate and act/react accordingly.” Now putting devices into “groups” sounds simple and intuitive, but doing this results in the “can’t share” issue. Now unless your app/program is different than mine (ring app on iOS), these are specifically called “light groups”. Let’s use a set up where we have a doorbell, a battery floodlight, & a floodlight Camera (plus obviously the base and lightbridge). I’ll refer to them as bell, light, & cam respectively henceforth. When put into a group, or better said a light group, both light and flood can sense motion and simultaneously turn on their lights where as bell can only sense the motion while the other two shed light on the situation (yes annoyingly the pun was intended). Disclaimer, without being a light I don’t know if you can even include a doorbell in a group, just using the example. Now here’s the redundancy I spoke of; in the app we can achieve the same result through settings found by pressing the “linked devices” tab after a specific device is chosen from the menu (so menu —> devices —> linked devices and activate the functions listed for each device. So yes there’s groups and there are linked devices..... you can group or link devices..... confused?? I was too. I’ll get to the exact key strokes I used to remove my device(s) from the group(s) they were in and in one case deleted the entire group, but I myself was stuck on this thought for a while.
So why even have light groups? Good question. My interpretation & experience is this: a floodlight (motion & light no camera) is not considered a “device” let’s say because it’s not complex enough. Thus ring brought in the light bridge that receives signals from these simple lights can combine them in different groupings (a light group 💡). Now as a group these lights are complex enough as a whole to get classified as a device and then will appear under menu—>devices💡💡 and now we can link the functions of this set/pair to a scenario which happens to another device.

Whew ok so here’s the not so explosive conclusion (and I hope you don’t follow these steps and go “yep you idiot, that’s exactly what I did & nope it doesn’t work”). To remove a device from a light group I go to the dashboard then click on the “lights” shortcut (note if this shortcut isn’t there scroll to the right and click on “edit” and you can add this shortcut). Under lights you will see everything listed that has a light, but one section is aptly named light groups. Find what light group contains your target device. Within this light group choose settings —> General Settings —> then EDIT group+. Here click on the blue switch turning it off, and yes just click “remove from group” and press save. From there I tend to arrow back 4-5 screens & even properly close the app, if I’m desperate I’ll shut my phone down and restart lol isn’t necessary but I do arrow back to the dashboard. At this point I was able to repeat this process and even removed the very last light. When I went back in it did allow me to delete the group forever. Gosh I hope this helps as I never post these things and I’ll never get those 20 minutes of my life back. Cheers everyone and goodnight!!