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App constant Log out and 2 step verification.

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New Neighbor

App constant Log out and 2 step verification.

I recently purchased Ring Doorbell for my 78 yr old Father, he is not a tech wizard but he can get by and does quite well with his Smartphone, However, this Ring App is frustrating the living daylights out of both him and Myself.
The App continues to log him out almost daily, nobody seems to be able to find a solution for this at all but the issue is then doubled because of 2 step verification. It confuses him immensely.
He attempts to log in with username and password but then it sends him the verification code via email, he then needs to go to his email app or text app to receive the code, once he does this he then returns to the Ring App that has then promptly logged him out again and has to go thru the whole process again, so around and around he goes, remember, he is 78. He then gives up which renders the purpose of him having a security device pointless! The App logging him out constantly is frustrating enough but surely just letting him type username and password to log back in would alleviate this frustration?? Why can we not have the choice of 2 Step on or off?? His Doorbell is logged off for days until I can visit him again and lig him back in but then only for it to log him back out the following day. I have a ring doorbell myself too which i do find great but oh boy does the App let it down. We're going to have to try and find my Father a better system than this I think.
1 REPLY 1
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Community Manager

Re: App constant Log out and 2 step verification.

Hey @Carl-M. Happy to help out here further if you'd like, as this is not the experience we want our neighbors to have. The Ring app, once logged in, should keep you logged in if you're not logging out yourself, uninstalling the app, or clearing the saved log-ins in the Control Center. What kind of phone does your father have, and do you know what version of OS the phone is running, as well as the version of the Ring app he has? It's possible the app or OS version is not up to date and this is why the app keeps logging itself out. You can try removing the app, rebooting his phone and then reinstalling the app to see if that helps keep him logged in! Please ensure he is not logging out of the app manually. 



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