Been working fine for a long time now. Just received an OS update for Galaxy Note 10+ and when attempting to view cameras they all just hang for about 5 minutes then revert back to the main page. I have restarted phone, cleared cache, cleared data, uninstall app and reinstall app. No luck. I can view cameras fine from the website. It appears the latest Android update caused this issue.
Hi @mcgrawjt. Do you by any chance also have a smart watch linked to your phone? If you reference this Community thread here, it looks like other neighbors were having this happen to them as well and have a few work arounds for you. In the meantime, I’ve passed on this information to the appropriate team, so thank you for your feedback!
Thank you very much for your assistance. This was my issue as well. I do have a galaxy watch and once I turned off bluetooth the live views work again.
Woo hoo… good news. Ring just released an update to the app I installed and bluetooth is still enalbed on my phone and connected to my smart watch and “Live Views” are working again! The interface is different which I like!
About a month and a half ago Ring updated the app and live views started working for me again with bluethooth enabled and smartwatch attached. Yesterday when this post came back alive I noticed the problem is back. It is now freezing once again in live views.
Hey neighbors! If you are still experiencing a concern with your app not performing as it should and the above troubleshooting steps have not helped, please reach out to our support team here.