406 Not Acceptable

I have been experiencing this same issue in the past few days - also on Spectrum in San Diego. It looks like my IP (75.80.47.151) was banned from authenticating, with an instant “406 Not Acceptable” server error response in the browser console - I could not authenticate using the browser, or Android apps on 2 different Android devices. If I switched to mobile data on my phone, everything worked again. Everything also worked if I enabled a VPN (which obviously changed the IP address the Ring servers saw me coming from as), either on my phone or home computer, but as long as I was going through Spectrum, I could not log in.

Once logged in however, the apps and the website continued to work fine, even after switching back to my ISP, it was only the initial authentication that appears to be blocked.

After a few hours of troubleshooting (restarting everything, disabling security features, etc.), and an hour on the phone with Ring support last night, I finally tried to force my router to obtain a new IP address from Spectrum, and once that happened, everything started working again, I can now authenticate on both the website and Android apps even when going through Spectrum, only now with a different/new IP.

It really looks like Ring is blocking certain specific IP’s from authenticating for some reason on their end.

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I just hit the same issue today right after updating my ring app via the App Store (iOS 13.6). After working with T2 support, seems like I hit the same issues others did, and my IP was shadow banned. I’m able to access everything ring when I’m on a VPN or cellular data. Seems weird that they’d ban IPs and not send any notifications, let alone now give support reps the ability to remove the ban, let alone tell you why your IP was banned. I didn’t attempt logging in, just opened the app after the ring app update and ran into the errors associated with the 406. Hopefully I’ll have access restored tomorrow.

And this is exactly why I could not connect to my ring cameras via WiFi. Absolutely nothing to do with my internal WiFi and absolutely nothing to do with my cable modem and absolutely nothing to do with Comcast. This issue has been happening to me randomly for the past couple months. Everything has been working for the last two weeks. It is currently not working and I randomly tried logging into ring.com and got the 406 error. Now it makes sense. All we need now is for Ring to get their act together!!!

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Did anyone at Ring ever figure this out or do we just muddle along with our apps working one day and not working then next???

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Sorry to hear about this, neighbors! If you are receiving a 406 error, try refreshing your connection and allow the ring server some time to process the request. As multiple requests to a website domain can create this error, sometimes this can be fixed by waiting 24 hours.

If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Yesterday morning I removed battery to charge it, battery level was 50%.
Around 19:00 I put the battery back in.
Couple of hours later, I wanted to check to make sure it’s working properly.
The 406 problem started happening.
The 406 error is coming from web server, this morning I called customer service and escalated to web server support, they gathered some information.
Hopefully this issue will be resolved soon.

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@Borat wrote:
Yesterday morning I removed battery to charge it, battery level was 50%.
Around 19:00 I put the battery back in.
Couple of hours later, I wanted to check to make sure it’s working properly.
The 406 problem started happening.
The 406 error is coming from web server, this morning I called customer service and escalated to web server support, they gathered some information.
Hopefully this issue will be resolved soon.

This issue appears to be fixed for me.

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I have this same problem, all the same answers too - except my provider is different.

@Chelsea_Ring - please help!!

Hi @lovinairdrie. Chiming in for Chelsea here. If you’ve tried the suggested steps in this thread and you are still having this issue, it would be best for you to reach out to our support team to further investigate this for you. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

I am having this same exact issue as we speak. I have Spectrum and my IP seems to be blocked by Ring. I cannot connect to anything Ring related, apps or the website.

I CAN connect using a VPN(which is what I’m doing now to post this) but not my normal IP address. This type of thing should NOT be happening with a security device. Based on a now 3 pages, it happens way too often.

What if I really needed to see what is going on and didn’t happen to have a VPN available? I’d be in trouble. Fix it please.

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I’m getting the same error. It’s been happening for the past two weeks. Very frustrating that I am not able to use the app to answer the door in these trying times!!!

Hello,

I keep getting this error and it’s locking me out of my devices. How do I go about fixing this ?

Hi neighbors! The best first step will be to ensure you do not have a VPN turned on when you are trying to access Ring.com. Clearing your cache and cookies may help, or even trying another browser or device entirely.

If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.

Hi there. I am getting the exact same problem. I do not use a VPN so that cannot be the issue. When I disconnect from wifi and use 4G I can log in to app. Using wifi does not allow me connect on any device tried - laptop, iPhone.

We’ve been having this issue for maybe a week now.
Wi-Fi web browser (phone or computer) to ring.com and try to log in I get 406 not acceptable immediately
Wi-Fi open either app (rapid ring or ring) get “unknown error” and streaming errors

LTE web browser ring.com login works fine
LTE apps work fine

What is the fix? Just got off phone support and they said contact ISP and that Ring doesn’t have tools to unblock the IP… I work as a system’s administrator lol I know this is not true

We also have spectrum internet

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I just got the 406 error when I went to turn out a light. Switching from LTE to wifi allowed me to refresh my session cookies and everything magically worked again on LTE. I understand why your session cookies are so strict. You’re fighting scripts. Breaking the app though to fight scripts is incredibly dumb. Honestly it makes me want to return this equipment. What’s the point of having a smart house if you can’t log in and check it on your phone? Altogether I’ve spent a grand on this. And you block me? WTF

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And I thought I was the only one. Bought a floodlight cam, spotlight cam, and chime pro. Everything worked fine for about two weeks and now Ring is blocking me too. Really wondering why I would pay them for storage when I can’t access anything over WiFi. Level 1 CS is completely unhelpful. This is totally on Ring’s end, not mine.

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This is insane. I have the same problem and I’m struggling to get anyone to fix it for me. My IP is clearly blocked as I can log into Ring.com from my browser and app when on neighboring wifi, cellular, or if I use a VPN. I forced my router to get a new public IP from Comcast in which this worked for only moments. Now the other IP address is blocked too!

How can we get quick resolution of this? I provided another community article to Ring support when I called detailing this same problem. They sent me and article about all the ports that need open for Ring devices to work. That’s not my problem! My Ring camera is working fine. I can not log into the website from my home Internet!

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I am having the same exact issue. I’ve disconnected all my Ring devices from power since disabling my VPN for work is not an option. I am still blocked from accessing the Login page on Ring.com. This blacklisting of my IP by Ring seems to have extended to Playstation Network. How in the hell do you expect the average person to figure this out? Ring needs to lift this blacklisting of my IP immediately. It’s been a month of this and I actually changed ISP’s because I thought it was their fault at first! Now it’s obvious that Ring has been flagging my IP for using a VPN that I need for work!!! What a horrifyingly bad policy you’ve implemented.

Has anyone here found a resolution? If so please share.

Just wanted to follow up so other people are aware of this. I found out that connecting to my work VPN is causing this problem somehow. I do Networking/IT for a living and my team is baffled by this. This not only affects getting to the Ring login/signup page, but it also affects Playstation and Venmo logins. See the following Reddit thread. This started happening as soon as we implemented OneLogin for 2FA with our Palo GlobalProtect VPN client. There is a “fix” in this thread that your IT team will need to implement.