Hi @jimcovert! The best next steps is to continue to test while the VPN is disabled or not a factor. Please also try another browser. If your mobile app is able to login and the browser is not, its always good to check for any additional security settings/ apps, or even connection concerns that might prevent the browser from completing this request.
If this concern persists, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. I hope this helps! 