I have a 2018 MacMini running macOS Catalina version 10.15.6. When ever I try to view a ring camera in the ring app using live view after 30 seconds the computer will put out three loud beeps and the live view will go away, sort of like a crash of just the live view window. The main ring app stays active. I have uninstalled and reinstalled the ring app to no avail. Thinking it might be the OS software, I installed a clean copy of MacOS on a separate drive and tried that way and got the same response. Thinking it might be a hardware memory issue I ran the apple diagnostics which showed no issues. I checked the log files and could find nothing of note. This computer does have the T2 chip, I was wondering if that might be an issue.
I do run windows on this computer under a VR drive with Parallels and the ring app works exactly as it should using the same hardware and live view works perfectly. I am stumped as to what is wrong?""
Hi @Talluton. Thank you for sharing details on what steps you'e tried for this concern already. If possible, can you please share a short video or recording of the beeping and then crashing that you're experiencing with the Live View? I'd like to take a look and see what I can recommend. When attaching this video, you will need to compress the MP4 file into a ZIP file, as ZIP files can be attached to your reply and not MP4s. In addition, you can upload this video elsewhere, such as YouTube, and then share the link to the video in your reply.
I have attached a video of the error with the three beeps. Any suggestions would be helpful. I am particularly confused that I get no error when running ring inside of a VR session of windows on the Mac
No, It started working a few days ago. I believe that there was a recent Ring update. Not sure if that had anything to do with it or not.
I just downloaded the app and noticed this so I should have the most recent update. Not sure whats causing it but its extremely annoying.
One, thing that had occurred to me. I have several Mac's that are running Catalina. All of the older Mac's worked great. No problems with Live View on the Ring App. The one with the problem is a new Mac Mini. It has a T2 security chip, the others don't. Its a mystery to me, and I don't know why it corrected itself.