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2 second video

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New Neighbor

2 second video

Suddenly our ring doorbell records for only 2 seconds or the video is black.  Any suggestions?  Thanks in advance.

 

https://ring.com/share/6753288215538259282

https://ring.com/share/6753291934979937618

8 REPLIES 8
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Community Manager

Re: 2 second video

Can you please try rebooting your router, @CDR ? Let us know what happens! 

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New Neighbor

Re: 2 second video

We did that already.  

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Community Manager

Re: 2 second video

By chance, is this a new router?

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New Neighbor

Re: 2 second video

Yes, it is.  

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New Neighbor

Re: 2 second video

I have the Same Problem. Most of the records are complete black.
that's since yesterday 5 pm
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Community Manager

Re: 2 second video

@DR1 do you have a new router as well?

 

@CDR - please lower the firewall or createa . guest network to see if the 2 second videos continue to happen. Please let us know the outcome!

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.
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New Neighbor

Re: 2 second video

I may just get rid of the ring doorbell.  It appears to be much more trouble than it is worth. 

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Community Manager

Re: 2 second video

@CDR from your statement that it is a new router, clearly there is a disconnect there. Try the advice we sent overor give us a call at 800-656-1918 for further assistance. 

Got a question? The Community is full of answers! Use our Search bar at the top for quick results.