2 second video

CDR · October 30, 2019, 12:39pm

Suddenly our ring doorbell records for only 2 seconds or the video is black. Any suggestions? Thanks in advance.

https://ring.com/share/6753288215538259282

https://ring.com/share/6753291934979937618

Chelsea_Ring · October 30, 2019, 7:48pm

Can you please try rebooting your router, @CDR ? Let us know what happens!

CDR · October 30, 2019, 7:51pm

We did that already.

Chelsea_Ring · October 30, 2019, 7:59pm

By chance, is this a new router?

CDR · October 30, 2019, 8:25pm

Yes, it is.

DR1 · October 31, 2019, 12:13pm

I have the Same Problem. Most of the records are complete black.
that’s since yesterday 5 pm

Chelsea_Ring · October 31, 2019, 10:02pm

@DR1 do you have a new router as well?

@CDR - please lower the firewall or createa . guest network to see if the 2 second videos continue to happen. Please let us know the outcome!

CDR · October 31, 2019, 10:05pm

I may just get rid of the ring doorbell. It appears to be much more trouble than it is worth.

Chelsea_Ring · November 4, 2019, 9:54pm

@CDR from your statement that it is a new router, clearly there is a disconnect there. Try the advice we sent overor give us a call at 800-656-1918 for further assistance.